MFA Setup for Goodwill Accounts

Goodwill IT is requiring all accounts to have MFA (Multi-Factor Authentication) setup and will enforce it's use starting on November 8th. Any team members that have accounts without MFA setup by this date will not be able to login.

Team Members WITH Corporate Cell Phones

TMs with a corporate cell phone assigned must setup 2 methods of authentication.

Use of the Authenticator App (which is pre-installed on your cell phone) is required
We recommend setting up SMS as the second method (receiving a text message with a code), although can choose a different method. If you setup this method, we recommend using the phone number of your corporate issued cell phone.

Team Members WITHOUT a Corporate Cell Phone

TMs without a corporate cell phone can choose one method for authentication.

Use of the Authenticator App requires you to download an app to your device
Use of the SMS method (receiving a text message with a code) does not require installing an app

Team Members that are not able to use any of the methods available, please contact the IT Helpdesk at helpdesk@goodwill.ab.ca to discuss options.

Note: It is recommended you complete this setup at a computer and not solely on your phone.

Setting Up the Authenticator App

Setting Up SMS

Setting Up the Authenticator App

Download the MS Authenticator App to your device (should be pre-installed for corporate owned devices)
- On the Google Play Store
- On the Apple App Store
  
  You can also scan the QR codes below from your phone
On your computer, open any web browser and go to https://myaccount.microsoft.com
Sign in normally with your Goodwill Email and Password
- Note: After you sign in, you may be asked to setup Authenticator now. If so, skip to step 7 below.
On the tile "Security info" click "Update Info"
Press the "+ Add Sign In Method"
In the pop up, select "Authenticator app"
Follow the prompts, selecting Next each time until you see a :Scan the QR Code" prompt
On your phone, open the Microsoft Authenticator. Check “Improve the app by sharing your app usage data”, then click Accept
Click on “Add Work or School Account”
Click on “Scan a QR code”. (When asked if “allow authenticator to take pictures and record video”, click allow. Then scan the QR code on your screen)
Your phone will then open its camera. Scan the QR Code that is displayed on your computer screen.
Once you’ve scanned, you should see an “Activating. Please wait” screen.
Your account should show up shortly
If the prompt to type in the number code doesn’t show up, you might get a notification that looks like this. If you do, go ahead and click that notification to be prompted to type in your number code.
Once you input the correct digit on your phone, a “Notification approved” message would show up on your screen. Click “next” and “done”

Setting Up SMS

On your computer, open any web browser and go to https://myaccount.microsoft.com
Sign in normally with your Goodwill Email and Password
- Note: After you sign in, you may be asked to setup Authenticator now. If so, select "I want to set up a different method", and skip to Step 5 below.
On the tile "Security info" click "Update Info"
Press the "+ Add Sign In Method"
In the pop up, select "Phone"
On the next pop up, add your phone number and ensure that "Receive a code" is selected
You will receive a text message to the phone number you entered. Enter that code in the next box and complete the final steps for ensuring your MFA is setup.